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Systems and supplier changes – what could possibly go wrong? Recent well-publicised failures in delivery of client services following system or supplier changes are prompting speculation as to [...]

Calling someone a control freak is generally considered impolite. At least, that’s what I always tell people. While telling others what to do is an important management skill, we’re expected to [...]

  Do any of the following mantras sound familiar? – But that’s what they do for all their clients – My supplier looks after x% of the market, so they must be right – [...]

The new standard on auditors’ CASS Assurance reports was published in November 2015 and applies to periods starting after 1st January 2016. There were a few whimpers when it came in, but [...]

Now that the PS14/09 changes have been made, some of the challenges involved in providing the necessary transparency, control and governance to ensure on-going compliance with PS14/9 are becoming [...]

A regulated firm told me the other day that their auditor had qualified their CASS audit report recently, in relation to their CASS reconciliations. The qualification was not because the [...]

Some interesting debates have been taking place lately on the status of money that has been paid into a client money account ahead of time, to fund a planned payment out. It could be argued (and [...]

It can feel pretty frustrating for regulated firms trying to implement all the new CASS requirements. The truth is that they are dependent on so many third parties whose objectives are not [...]

Well, yes and no, is the answer that many in the client money arena will give. But well before then, there’s a whole lot of work to do and things to worry about, with a view to PS14/09. [...]

 Ever had that niggling feeling, as you set out on holiday, that you’ve forgotten something? Passports? Tickets? Toothbrush? With luck, it’s only something minor that can be sorted out at your [...]