Systems and supplier changes – what could possibly go wrong? Recent well-publicised failures in delivery of client services following system or supplier changes are [...]

Calling someone a control freak is generally considered impolite. At least, that’s what I always tell people. While telling others what to do is an important [...]

  Do any of the following mantras sound familiar? – But that’s what they do for all their clients – My supplier looks after x% of the market, so [...]

Covering the Essentials As we adjust to what we expect will be a prolonged period of new working practices, this may be a good time to reflect on the adequacy of [...]

The new standard on auditors’ CASS Assurance reports was published in November 2015 and applies to periods starting after 1st January 2016. There were a few [...]

Now that the PS14/09 changes have been made, some of the challenges involved in providing the necessary transparency, control and governance to ensure on-going [...]