Karen has more than 31 years’ financial services experience and has been a consultant since 1999. Assignments delivered include support for the development and setting up of operational processes, including client money procedures, selection and implementation of outsource providers, operational transformation and strategic propositional advice. She has worked for a wide variety of firms, including platforms and their software providers, wealth managers, asset managers and outsource providers.
Other experience includes the review, benchmarking and selection of systems for front offices and operational areas; business process review and operational model design; and regulatory support, reviews, remediation and training covering CASS, RDR. ISA administration, MiFID and TCF. In addition to her consultancy experience, Karen was COO of a private client stockbroker, responsible for in-house custody, systems, settlement and all other aspects of client service. She was also Head of Private Client Administration at a wealth manager and held various supervisory and management roles at the London Stock Exchange, including a customer services role covering all small to medium sized brokers and all related software houses.
Chartered Member, Chartered Institute Securities & Investments; Fellow Member, Association of Accounting Technicians ; Inst. Investment Mgt & Research – Investment Management Certificate; Open University Business School, Certificate in Management